Terms of Service
Last Updated: March 20, 2025
1. Acceptance of Terms
By accessing or using the services provided by Helios Imaging ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to all of these terms, you may not use our services.
2. Services Description
Helios Imaging provides commercial drone roof inspection services, including but not limited to aerial photography, thermal imaging, moisture detection, and roof analysis. The specifics of each service will be outlined in the service agreement provided to you.
3. Client Responsibilities
As a client, you are responsible for:
- Providing accurate and complete information about your property
- Securing necessary permissions or permits for drone flights over your property
- Ensuring safe access to the property during scheduled inspection times
- Reviewing and responding to inspection reports in a timely manner
4. Payment Terms
Payment terms will be specified in your service agreement. Generally, a deposit may be required to schedule services, with the balance due upon completion. We accept major credit cards and bank transfers.
5. Cancellation Policy
Cancellations must be made at least 72 hours before a scheduled inspection. Cancellations made with less notice may be subject to a cancellation fee as specified in your service agreement.
6. Weather Conditions
Drone inspections are weather-dependent. We reserve the right to reschedule inspections due to adverse weather conditions including but not limited to rain, snow, fog, or high winds that would affect the safety of operations or the quality of results.
7. Intellectual Property
All images, data, reports, and other materials produced during the inspection remain the intellectual property of Helios Imaging. Clients are granted a non-exclusive license to use these materials for their internal business purposes related to property maintenance and management.
8. Limitations of Liability
Helios Imaging strives to provide accurate and comprehensive roof inspections, but we cannot guarantee the identification of all potential issues. Our liability is limited to the cost of services provided. We are not responsible for:
- Damages arising from unidentified roof issues
- Consequential or incidental damages
- Delays in service due to weather or other factors outside our control
9. Indemnification
You agree to indemnify and hold harmless Helios Imaging and its employees, contractors, and affiliates from any claims, damages, or expenses arising from your use of our services or violation of these terms.
10. Privacy
Our Privacy Policy, available at www.heliosoperations.com/privacy-policy, explains how we collect, use, and protect your information.
11. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified terms.
12. Governing Law
These Terms of Service shall be governed by the laws of the state of Oregon, without regard to its conflict of law provisions.
13. Contact Information
If you have questions about these Terms of Service, please contact us at:
Helios Imaging
1050 SW 6th Avenue, Suite 1100
Portland, OR 97205
Email: inquiry@heliosimaging.us
Phone: 888.408.6027